This past wednesday I finished a 10.5 hour hospitality and tourism certification program called “Destination Lehigh Valley,” which is conducted semi-annually by Northampton Community College (NCC) and Discover Lehigh Valley. The course is intended to provide new hires to the tourism industry with a greater understanding of the importance that superior customer service and hospitality have in our industry. With roughly 23,000 jobs in Lehigh Valley revolving around tourism, this course could really be beneficial for a lot of service industry businesses in Lehigh Valley.
David Schweiger, the director of the Hotel and Restaurant Management Program and Hospitality Career Institute at NCC (he might also hold the Guinness World Record for longest job title ever), conducted this certification in conjunction with Mike Stershic, President of Discover Lehigh Valley.
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